wP
williem P

1 reviews | Active since Aug 2014

02 Feb 2016, 07:27

Bad customers service

I saw baby wipes that was advertised for R59 for 4.When I arrived at the till I ask the lady at the till if it is going to be correct amount as advertised. After everything was calculated I saw she rings it as R26 for one.I tell her then It is wrong and it was advertised as R59 for 4 packs.She said then I want to speak to the manager.After around 20 minutes the manager arrived and tell me that you must buy a whole pack.I told her the adverti*****t indicates that it is 4 for R59 and not a pack of 4.And at the same time the cashier tell the manager to remove me as I am disturbing her.After about another 20 minutes I was refunded.<br> The poor quality of customers service display at the store was a very poor standard As they do not have any etiquette for customers service

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Replies (1)
Game
Game's reply03 Feb 2016, 07:14
Official
Hello wpshaun,

We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.

As discussed with management we will give you the value pack at the same price and we look forward having you in the store.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73