Bad Customer Treatment

<p>I went to the store on Monday 28/11/2016 to purchase the Telefunken 9” tablet that they had on their Cyber Monday sale. On the website, the advert stated that the deal is only available Monday the 28/11/2016 however, I did not see a while stocks lasts sign.</p> <p>I drove all the way to Game to buy the tablet and when I got there I actually paid for the wrong tablet. When I realised that it was not the one on Cyber sale I had to go to customer service to get a refund.</p> <p>I explained to the guys at the tablet counter which tablet I wanted and they informed me that they had no stock and I had to speak to the manager by the name of Simon. After waiting for a very long time at the customer service counter for a refund, I was given a voucher authorizing the refund of which I still had to go back to the tills to get the money.</p> <p>When I eventually got to speak to Simon, the manager and explained my story that I wanted the tablet advertised on Cyber Monday sale he told me that they had no stock of it. I told him that I did not see a while stocks lasts sign, unless if I missed it. He told me that Game doesn’t put the while stocks last sign on Cyber sales and there’s nothing that they can do. I continued to explain to the manager that I drove all the way to the store for the tablet because it said prices available 28/11/2016 only and didn’t specify that while stocks last. While still talking to him, someone called him and he walked away.</p> <p>My main issue here is the manner in which the manager handled the whole situation, as we were still talking to him someone called him and he just walked away from us without excusing himself. As he walked away, after taking a few steps, he just looked back and pointed at a lady and said she will help you. How rude!</p> <p>We stood there like idiots and the lady who was pointed at to help us didn’t even say a word to us until we decided to leave. I am utterly disappointed at the treatment given by a manager of such a big store. What example is he setting to the rest of the team!</p>