bad customer services

From Last year Oct I have been having a problem with my phone Ive went to Samsung Mall of africa x2 ive been Game Centurion x2 andI have gone to game wonderpark x2 My phone is having softwareb problems I was told by the Customer servises Ms Mabasa that I can not book my phone In centurion Game centurion I was told to take the phone direct to Samsung Ms Mabasa is telling me that my phone is from vodacom which i was told by vodacom x2 that its not their i am livid the amount of money i have spent going up and down and no one seems to want to help me now Ms Mabasa tells me i have to spent arounf R300+ TO GET IT BOOKED for what i do not know cause samsung said it was still under warranty. Its ironic that they can not check if my phone is under waranty but if i was owing thry would know when it was purchaseds even the name of the shop can some one fix this problem. I feel Gmae employees need serious custimer care training and handling queries they seem to make up rules as they go they will never ask or look for help their customer care is really poor.