1 reviews | Active since Oct 2010
Bad Customer services
Today (27 Feb 2015) I went to Game store Bloed Mall, the price of the item ( Alcolin Clear adhesive) I purchased was overpriced compared to the advertised price. I went to customer services kiosk and spoke to Edith for assistant she was extremely useless. I waited as she called her colleague James who didn't attend to her. She kept on saying will help you. It's Friday I am from work and rushing home, also the parcel counter is a nightmare, some Game employee would just sit down and don't call people who are collect the parcels to come forward and collect their so that the can be space for other people. Customer services at Game Bloed mall us a pain in the butt. This store needs serious attention. I have pictures as a proof.
We are in receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73