bad customer service/ *********** staff

i went to game Alberton store to apply for phones, they told me I'm late as the process of opening for phone takes about an hour in which i was in store @ 17:30 before close time. the agreement they will call me the next day to collect the phones i must leave my documents. Days passed without hearing from them. when i went i found a different sales lady who told me she finds my documents. i must come again tomorrow. i suggested i emailed them documents and they print from their side since im unable to come again for the 3rd time as its time and money consuming from my side. and im planning to leave SA for a holiday Thursday morning. they bluntly refused and manager was not of help because he is controlled by the sales. he couldn't make his decision as everything was decided by the sales lady. my kids need this phone for their travelling. instead of planning my trip i had to frequent game daily which i ask who's going to compensate for daily visits to the shops since their sales personnel are *********** and can't handle important documents.