NR
Ntombizodwa R
1 reviews | Active since May 2023
13 Jan 2025, 11:02
Bad customer service in store and online
Game stores together with the customer support team are the worst nightmare. I bought a chest freeze& paid for the extended warranty as well, but due to unavailability of stock I later requested for a refund. I was only refunded for the chest freezer and not the extended warranty, when I asked in store I was told they cannot refund me for the extended warranty. I've been sending numerous emails as well to the supporting team from the 3rd of January 2025 till date I have not received any correspondence or even a reference number, also tried calling then they said they'll escalate the matter.
This was the most worst experience I've ever encountered at GAME and wouldn't even recommend it to the others
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Game's replyOfficial
14 Jan 2025, 08:50Hi Ntombizodwa, thanks for getting in touch. I understand that you are experiencing significant frustration regarding the delay in receiving your refund. I assure you that your concerns have been escalated and we are working diligently to resolve this issue. While I cannot immediately provide a specific timeline, I can assure you that we are committed to rectifying this as soon as possible. You will be notified through email once the refund has been processed. Please know that the delay in processing your refund does not reflect our typical high standard of service. Once again, we sincerely apologize for any inconvenience this may have caused. We appreciate your patience and understanding.
Game's reply14 Jan 2025, 08:50
Official
Hi Ntombizodwa, thanks for getting in touch. I understand that you are experiencing significant frustration regarding the delay in receiving your refund. I assure you that your concerns have been escalated and we are working diligently to resolve this issue. While I cannot immediately provide a specific timeline, I can assure you that we are committed to rectifying this as soon as possible. You will be notified through email once the refund has been processed. Please know that the delay in processing your refund does not reflect our typical high standard of service. Once again, we sincerely apologize for any inconvenience this may have caused. We appreciate your patience and understanding.