Bad customer service I received at game west street durban from Thobile Sithole

I would like to lodge a complaint regarding the service my wife received at Game when she went to report a faulty stove. My wife purchased a Salton two-plate oven stove on the 1st of January 2026. The stove was working perfectly fine until recently when the small plate suddenly stopped working. She returned the stove to the store on the 5th of March 2026, around 5pm hoping it would be exchanged. Unfortunately, the service she received from the staff member who assisted her, Thobile Sithole, was very disappointing. She asked what was wrong with the stove and asked where the box was. However, she did not test the stove or properly inspect it. Instead, she immediately booked the stove for assessment. My wife was then asked to read and sign the booking document after it had already been processed. While waiting at the tills as she bought something, she read the document carefully and noticed it stated that the stove was booked without accessories, even though the accessories were still inside the stove because they had not been checked. She then had to go back and retrieve them herself. I am very disappointed with the service we received from your staff member. Now we have been told we must wait 21 days for the assessment, which is very inconvenient for us, especially since we have a small baby at home and the stove is an essential appliance. I would appreciate it if this matter could be addressed urgently and if a quicker resolution could be provided.