Bad customer service GAME STORE

My Sister purchased a 50" Hisense Tv from Game online on a black friday..only to find they delivered a Damaged Tv with cracked screen, we then took it back the same day to the nearest Game store of which is Galleria. They then said they will call and make an update but since that day its my sister that has been calling, they don't even bother themselves updating us about the Tv.

Everytime my sister calls they will say they have escalated the matter and they will not tell us the way foward. This is the 3rd week we approach with no Tv yet we paid for the Tv but they aint helping, they are not even updating us. Game stores don't care about customers, once you have made a payment they don't care where you were satisfied or not with the product.Even if you call them for a feedback they will say they will call back and they don't. And when you get to the store you find that your matter hasn't even dealt with.

Today my sister had to go there to Galleria she was there from 09:45 in the morning until 16:00 she spent the whole day for Nothing. She told them she will not leave the store without the Final feedback or the way forward and all they did was the exchanging of phonecalls and emails the whole day which led to no Final solution to the problem. They end up saying they will call her for a feedback after spending the whole day in the store. Game needs to learn to put customers needs first and they must learn how to take matters raised by customers into consideration. Game store customers services is very bad and it's Sickening I won't even recommend people to purchase from Game stores!