Bad customer service from the game online support call center

I Bought a Fridge online on the 25th of November. Since Monday I have been trying to get hold of the online support people no one answers the phone and no one replies to my email. Today I have been trying to call from 09:00 am and Leenae from the switchboard answered and put me thru to them but will wait for 15 minutes then the call cuts and even now I am still holding for them. The promise is three to five working days to obtain the product purchased, it is now Thursday (4 working days not including Friday) and I have not yet gotten any communication as to the status of the delivery. It is a shame that a company such as Game would treat a customer with such disrespect and negligence. If they are unable to deliver on their promises, I believe that it is fair that I not only be reimbursed for the fridge but also for my time and cellular calls.