Bad customer service from Management

I went to Game store Lephalale Mall on 18November 2019 at around 9:15 to enquire about a problem that we experience on a product that we bought from them. On 27 October 2019 we bought a Playstation 4, 1Terrabite that comes with 2 remotes for R6 999.99. On Sunday 17 November when we wanted to use the other remote it wasn't working so I went to the store. I spoke to a shop assistant who went out of his way to assist me. Sad to say the same from the floor manager who doesn't care about his customers and can't even talk to them in English. He only spoke to the shop assistant in their language and not one word to the customer which the shop assistant then had to explain to the customer what the floor manager said. The shop Assistant Johannes Sekoadi really went out of his way and assited me in solving my problem. The Floor Manager Reuben Modiba needs to go for some customer service training.