Bad customer service from game selling fault stove now thwy refusing to help us

Im very disappointed about Game store in Rosebank my wife bought a Saltonn stove in September we didn't use the stove as wee planned to use once we move in to our new place in December we started to use on Friday my wife told me the other plate from the stov3 is not working we took it to game store in rosebank that was worse ever experience in their help desk we found a lady the name of Ivy letswalo she advised us that we will have to book our stove for repairs we will have to wait 21 working day in order to get it back u told her we can't wait that long because we have kids we have to cook every day. And we will have to buy new stove we won't be able to wait that long she even told me that they have alot of the similar problems with customers bringing it baack these Salton stove. She then called the Manager by the name of Ronald Modaka he's so unprofessional he took more than 30 minutes to come to us he didn't even greet us or apologize for keeping us waiting for him he was very rude to us h3 said there's nothing they can do they have rules we will have to book it in and wait for aa feedback after 21 daya i told we won't be able to wait that long and we took our stove i need new stove or refund we won't be mistreated by Your staff