Bad Customer Service.

I Bought a Magneto Solar home lighting system, Item no: 819416 about 3 months ago from Game Zevenwacht Mall and Monday night it stopped charging. Sadly I could not find the till slip, but took a copy of my bank statement proving the purchase date at the store and was told they need to request the till slip from Head Office as they can't do anything without it and have to wait 10days, I must take the Magneto kit with me till they find the slip. I asked for a manager and the Sales Manager: Bradley De Wee came and told me the same thing but in a more aggresive manner, I asked what if they cant find the slip, he than told me than my product is not in warranty as i cant prove that it was bought at their store and the charge on my bank statement means nothing if I cant show them the till slip to prove purchase. I asked for the store manager: Paul came to speak to me, he explained the same, but accepted the product and booked it in, pending on whether or not Game can find the till slip. Extremely bad customer service, especially now that Loadshedding is at it's worst. I just love how badly the after sales service is. Thank you Game.