BAD CUSTOMER SERVICE EXPERIENCE (IT SUCKS)

Good Evening

Kindly see below complaint for your perusal. It is sadly that big company like yours is *********** when comes to assisting their clients. My son logged a claim for the device to be repaired since April 2020 and nothing has been done, all you have been doing is to call him and tell him to write a motivational letter and he done it already and you taking him for granted while your bank account is getting fat every day while my son is loosing by paying his insurance every month. This is bull **** you taking my son for a ride because his young and black.

I am not going to keep quiet this time, the whole world must see how you treat black people. I am also going to post this complaint on Hello Peter.

Since you are useless and unable to assist please do yourself a favour and pay back all my son premiums. I am sick and tired of your nonsense. Just take your insurance and keep it, you just sitting in the office warming up the chairs waiting to get paid for doing nothing but gossiping. Your service is toxic and I cannot stand for this USELESS big company that treats their customer’s like TRASH and makes us feel as we are nothing but a ticket to reach your goals. I am giving you just 24 hours and the money must reflect back into my son’s account. I am not going to tolerate your nonsense anymore. Keep what is yours and give what belongs to us.

Please see below trials of emails that was sent to without any success and refer also to the above attachment.

Regards, Dimakatso (Complainant mother) ***