lN
lindiwe N
1 reviews | Active since Jun 2016
03 May 2025, 21:58
Bad customer service
I went to the store to lay-by a TV on Thursday and I was told that lay-by is not as available on the TV that I wanted because it was on promotion I have to wait for the promotion to end then I can come back for a lay-by all this happened after all the paperwork was done and the TV licence verified.as a customer I was very disappointed.As consumers we should be notified on their pamphlets of the eligibility of stock that can be lay-by.Clarrisa as a manager doesn't know how to treat customers.i used to love shopping at game Westgate but I don't think I'll ever shop there again because of the bad attitude of the salesmen and the manager
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Game's replyOfficial
04 May 2025, 13:43Hi lindiwe, thanks for getting in touch. I am truly sorry to hear about your recent experience with our service. It is always our intention to provide a seamless and satisfactory service to all our customers and it's clear we fell short in your case. Unfortunately, there are instances when certain promotional items are exempt from lay-by arrangements. I understand the disappointment when the expectations are not met and I apologize that this was not clearly communicated to you. Once the promotional period for the particular item ends, you are more than welcome to continue with the lay-by. We value your patronage and hope to serve you better in the future. Thank you for your understanding and patience.
Game's reply04 May 2025, 13:43
Official
Hi lindiwe, thanks for getting in touch. I am truly sorry to hear about your recent experience with our service. It is always our intention to provide a seamless and satisfactory service to all our customers and it's clear we fell short in your case. Unfortunately, there are instances when certain promotional items are exempt from lay-by arrangements. I understand the disappointment when the expectations are not met and I apologize that this was not clearly communicated to you. Once the promotional period for the particular item ends, you are more than welcome to continue with the lay-by. We value your patronage and hope to serve you better in the future. Thank you for your understanding and patience.