Bad Customer Service

We purchase a Samsung top loader washing machine 26 June 2020 at Game Zevenwacht and collected 2 July 2020 at the warehouse. We had to arrange for a plumber to assemble the necessary parts together as we currently have a twin tub. Once assemble we check it out and the machine gave us a 4E error code i tried to make contact with the store but their customer service is so bad they don't even answer their phone. On 15 August 2020 i went to the store to speak with sales person Innocent he advise that he will phone me the same day but never did, I did phone the store on Monday 17 August spoke to Innocent and he apologize for not returning my call. He then only log the call for below ref and said Samsung will contact me in 24 - 48 hrs, its 20 August still no word other than we phoning the store on a continues basis. I told the floor manager if Samsung dont fix the brand new washing machine it will soon end up on Game's floor