Bad customer service

I am utterly disgusted with the bad service I am receiving from the customer service department at Game Greenacres, it has been over 21 days and still no communication back as to when my television will be repaired or when I should come in and choose a new television, I am very sorry but I hate bad customer service, I am disappointed on how they are treating me as a customer. I have not received any feedback nothing I do follow ups why, why can't anyone contact me back, I have been calling since this morning again over and over and there is no answer in the customer service department All I want is my fixed television or a new television I have been without one for a month now.