Bad customer service by Game

It is 3 months ago that I purchased a fridge from Game. A month ago I cancelled the order as no fridge was delivered. As I used my Game card to purchase the fridge, I am still paying a monthly installment towards an item I never received. RCS stated that game has to sort out the problem and that I am forced to continue paying. I have contacted game on numerous occasions via email, phone calls and hellopeter, with no positive result. My next move will be to contact a lawyer to sort out this mess as it is affecting my credit score negatively.