BAD CUSTOMER SERVICE BY CASHIER AT CARNIVAL MALL

I wanted to bring to your attention a recent experience I had at Game carnival mall store.

During my visit on 09/08/2024, I encountered a situation with one of your cashiers( Zodwa Thwala that left me feeling disappointed. I made my purchase and when i was about to pay i told her that I'm using the Pay Just now facility for payment, she gave me an attitude and told me that I should have told her before she scanned the items and the facility is offline. I told her it's her responsibility to ask the customer what payment method they are using as she is aware that the system was offline. She was so rude and told me that its not her responsibility but mine and next time I must make sure I tell the cashier that I'm using the pay just now facility and she further asked me where I'm working which I found it very irrelevant. She then later told me it's working. When I took out my bank card to pay she said to me she's was just joking and what kind of a person am I who doesn't take jokes. I felt like she degraded me because i was using the pay just now facility and thord I was gonna panic thinking i might not have the money to pay. This behavior was unexpected and not in line with the level of service I’ve come to associate with your establishment.

I understand that everyone can have an off day, but I thought it was important to share this feedback with you. I believe addressing this situation will help maintain the high standards your store is known for.

Thank you for taking the time to consider my feedback. I trust that this matter will be looked into, and I look forward to your feedback regarding this matter.