TN
Thembi N

1 reviews | Active since Feb 2021

15 Sept 2024, 23:42

Bad customer service at Game Stores in Lakeside Mall, Benoni

I received a very poor service from Game Stores @Lakeside Mall in Benoni when buying a phone this weekend. The person who was assisting me is Nomsa. No greeting or showing interest of wanting to help, i still asked for assistance - she asked me which phone I needed, after showing her, she just left me there without explaining anything. She came back a few minutes later with a slip handwritten the phone code and instructed me to go pay. I Queued to the till only to find that she had captured a wrong code leading to a wrong product being scanned . I was asked to go back to her to notify her the error. The lady did not even giving me an ear, only her colleagues helped to make her see she made a mistake. In her rude attitude with no apology still she took the slip to go correct with no communication. I spent almost an hour to buy a phone cash at that store because of Nomsa who doesn't give herself time to listen to a customer and maintains the negative attitude of "What do you want?"to customers.

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Replies (1)
Game
Game's reply17 Sept 2024, 13:49
Official
Hi Thembi, thanks for getting in touch. My humblest apologies for the service received at Game Benoni, as that is not the experience we want you to have. An agent will be reaching out shortly to discuss the incident.