Bad Customer Service @ Game Store Mall of Africa

Good day,

I bought a phone on Friday (24/11/2017) at Game at Mall of Africa. When I woke up on Sunday that same week, the phone was not operational at all. I returned it to the store and requested a refund however the store advised me that it needed to be assessed by the supplier and it will only take 7 days. When I called on the 05th of December, they advised me that the phone is still at the supplier and they cannot get a hold of them. Then they told me to wait for 14 days and only then will they speak to the Store Manager to get my problem sorted out. After the 14 days passed they did not get back to me, I had to call them then they told me they will speak to the store manager and then get back to me, which they did not. I feel that this is very bad customer service as currently I do not have a cellphone which I paid for. I have to spend my money to call them to enquire about a product that I paid for. When I asked for a refund, they said they need to talk to their manager, this does not make sense to me and it is extremely bad customer service.

Kind Regards, Dikeledi Matshaya ********** 398