Bad customer service at Game Kokstad

I have purchased a 40inch hisense LED TV on the 21 of October 2021 at Game Kokstad, on the 13th of April 2022 it just stopped working and I went to game to report the problem with the hope that I will be assisted only to be told that my slip has faded they will have to contact head office for a reprint, I have asked the lady who was assisting me how long should I wait for the reprint the response was she doesn't know it can also take a month as there is a pile of work awaiting for her, she then told me to leave as they will contact me after they have requested the slip from head office. It's been 4 days now since I went to Game and there is no communication whatsoever, I just need my TV to be replaced, fixed or get my refund back. In fact the TV is replaced I need my REFUND. I Have kept the box, slip even though it has faded but I do have proof of purchase via incontact. Please I need assistance I am very frustrated.