Bad Customer Service At Game.

Good day. This is the first time I'm actually giving a public review to an experienced but I had to on this aspect

Today my family an myself was treated so damn disgracefully at the Game store in the Galleria branch.

It was literally the worst experience in my life of shopping anywhere. We were really treated badly.

We went to do school shopping for my younger sister. We bought quiet a few items as well.

At the door was was treated with such rudeness by the red alert security guard. Whom had treated us as if we stole items from the store.

We very well know it's his job to check each item in our belongings an packets. But it's the impression an manner that you do it as well. An it's easy to read by a person's body gestures an manners of doing something.

He kept saying we have 1 extra book. We went back to the lady whom was the cashier who got upset herself. Cause she knew she very well scanned each other item one by one. Each book actually . But this guy insisted that it was extra.

I was upset that I reached the high point of raising my voice in the store. Not my finest moment . Considering the store was full but I did apologise to the cashier an she was very sorry as well even though she did know wrong.

But what got me worked up was the guard himself. Cause when we were walking out again . My mum was just clarifying with him . Cause she was dishearten herself.

He went on to be sarcastic an still smirk through his mask ..an be smug about saying that we still took an extra book.

That really ticked me off. An I told him not to speak to her in that manner cause that's my mother. We wouldn't voice our opinions if we were wrong as well. But besides that we would humbly admit if we were wrong in anything we do.

Overall it was the worst experience especially for a well established store such as the Game .

It makes us people not want to even shop there again . Also there was no managers available apparently when I asked for further assistance within the store.

When I questioned another staff member at the door about the security's actions

His words where " his the security his doing his job an he walked away " .

I've worked in retail stores before for atleast 2 years. I very well know what customer service should be. I even was a supervisor at one stage of my life as well. So I know the training that's to be done . But I never see it at all today.

It hurt further to see my younger sister an mother walk out so unhappy .

It's dissapointing that there was no sheer kindness an humanity in the manner of the staff an how they handled their jobs today.

I hope my feedback makes a difference an chance. Cause we need a better civilization in our world ... We need to change for the better. We are all humans. We may be different colours But we all bleed the same colour.

Thank you.