Bad Customer Service and Selling faulty appliances

<p>Hi </p> <p> </p> <p>I recently bought a KIC 336LT Fridge from Games Stores in Jhb Cbd. This has been the most horiffic and untastefull experience ever. I will never buy form Game again would rather go somewhere else.</p> <p>Firstly, prior to buying the Fridge, I was checking the prices, I saw this one and I liked it and was on special with a Price R 3899. I paid for this fridge at this price and delivery (I dont live far from Game, its a couple of blocks from Carlton Centre). I was promised that the fridge would be delivered the following day. Day of Delivery came and I waited and waited and waited, I tried to call the SalesMan (Gabriel) a number of time but could not get hold of him, even the delivery man was the same story. The next day I was notified that I must top up on the price because the special was done. I was asked to pay R499. I was shocked by this and could not understand together with the non-delivery from the previous day. After work I went to the store to demand an explaination and I insisted that I will not add the additional money required as I bought the Fridge because of the Price that was desplayed. I demanded a refund or even to the Manager, but the manager was nowhere to be found. Eventally the SalesMan agreed that he made a mistake and will rectify. </p> <p> </p> <p>The fridge was finaly delivered on Friday 05 May 2017. Hours later I noticed that the Fridge is faulty, s It was leaking from the Water Dispenser, it looked like it was pierced on purpose. I reported this to the SalesMan and he said to me that they will bring another fridge and take the faulty one. Today 09 May 2017, I have been trying to contact both the SalesMan and his delivery man to make a follow-up on when will they bring another fridge and take the faulty one. Same story over again... the SalesMan doesnt answer calls at all and doesnt even bother to return them, eventually got hold of the Delievery Man he told me that they cant bring another fridge when they come collect the faulty one because everything has be agreed in the store "We will not do that...the customer has to come to the store and decided wether they take another one or they want a Refund"</p> <p> </p> <p>I am in utter shock and disgust at the level of unprofessional service from Gabiel (SalesMan) and Game Stores Jhb CBD. I mean this is going back and forth and its almost a week now battleing with this....Firstly, Diplaying misleading prices and then poor service and then faulty products.</p> <p>This is pure Bad Service, infact I want to contact the National Consumer Commission to report this as well as the Ombudman.</p> <p> </p> <p>I AM NOT HAPPY AT ALL!!!</p> <p> </p>