SM
SIPHOKAZI M
1 reviews | Active since May 2017
05 Sept 2025, 14:41
Bad Customer service and Poor quality device
I bought a *****th PS 4 Controller charging device in April 2025. It stopped working early in August 2025 and I took it to the store where I bought it. The Consultants at the store told me that they are not going to take it back as the warranty expired. When I asked how long the warranty was , I did not get a clear answer and was later informed that they do not have stock. Here I am stuck with a malfunctioning device and the store does not want to take accountability.
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Replies (5)
Game's replyOfficial
05 Sept 2025, 16:02Hi Siphokazi, Thank you for reaching out. I'm sorry your PS4 charging device is not working as it should and for the service you received in store. This is certainly not the experience we want you to have. Rest assured your query will be escalated and you will be contacted within 24-48 hours.
Game's reply05 Sept 2025, 16:02
Official
Hi Siphokazi, Thank you for reaching out. I'm sorry your PS4 charging device is not working as it should and for the service you received in store. This is certainly not the experience we want you to have. Rest assured your query will be escalated and you will be contacted within 24-48 hours.
SM
SIPHOKAZI M's updateReviewer Update
12 Sept 2025, 15:20We took the device back to the store today as advised by the Game Complaints desk consultant on email only to be told that they will not book the device for repairs and the issue lies with the charging pin.We were told that they are going to reject the device and charge us more. I was advised on email that the device is still under warranty and now stories are surfacing at the store. I’m not happy with how this query is being handled by the store, there seems to be a gap between the feedback provided by the store vs feedback from the Complaints desk.
I can not purchase a device and three months later it malfunctions only for the store staff to give opinions instead of taking accountability for poor quality of products that are sold in the store.
I can not purchase a device and three months later it malfunctions only for the store staff to give opinions instead of taking accountability for poor quality of products that are sold in the store.
SM
SIPHOKAZI M's update12 Sept 2025, 15:20
Reviewer Update
We took the device back to the store today as advised by the Game Complaints desk consultant on email only to be told that they will not book the device for repairs and the issue lies with the charging pin.We were told that they are going to reject the device and charge us more. I was advised on email that the device is still under warranty and now stories are surfacing at the store. I’m not happy with how this query is being handled by the store, there seems to be a gap between the feedback provided by the store vs feedback from the Complaints desk.
I can not purchase a device and three months later it malfunctions only for the store staff to give opinions instead of taking accountability for poor quality of products that are sold in the store.
I can not purchase a device and three months later it malfunctions only for the store staff to give opinions instead of taking accountability for poor quality of products that are sold in the store.
Game's replyOfficial
26 Sept 2025, 14:50Hi Siphokazi, Apologies for the delay. Please confirm whether you bought the charger at Game or Makro. If it was bought at Makro, then you will need to address this with them.
Game's reply26 Sept 2025, 14:50
Official
Hi Siphokazi, Apologies for the delay. Please confirm whether you bought the charger at Game or Makro. If it was bought at Makro, then you will need to address this with them.
SM
SIPHOKAZI M's updateReviewer Update
26 Sept 2025, 21:49I have stated in the review that the query pertains to a purchase made at Game Westgate.
I have provided feedback and the store has not assisted me to date. The response from Game is a clear indication of the poor customer service that I was referring to.
I have provided feedback and the store has not assisted me to date. The response from Game is a clear indication of the poor customer service that I was referring to.
SM
SIPHOKAZI M's update26 Sept 2025, 21:49
Reviewer Update
I have stated in the review that the query pertains to a purchase made at Game Westgate.
I have provided feedback and the store has not assisted me to date. The response from Game is a clear indication of the poor customer service that I was referring to.
I have provided feedback and the store has not assisted me to date. The response from Game is a clear indication of the poor customer service that I was referring to.
Game's replyOfficial
01 Oct 2025, 14:19Hi Siphokazi, I'm sorry, your ID created a bit of confusion. I have re-escalated your query to the management team at the store, as only they are able to assist since this was an in-store purchase.
Game's reply01 Oct 2025, 14:19
Official
Hi Siphokazi, I'm sorry, your ID created a bit of confusion. I have re-escalated your query to the management team at the store, as only they are able to assist since this was an in-store purchase.