Bad Customer Service and Inconsistent Customer Policy

Good day, I hope you are well, and compliments for the new season.

Yesterday (23 Jan 2021) I returned an item (office chair) that I bought from Game store in Broadwalk Mall in Richards Bay. The tempter of the employees and the manager on duty was so hostile, to a point where a condition was created, based on the fact that I did not return the faulty goods the moment I picked up the fault.

The management did subsequently replace the chair. However, the replacement chair is faulty as well. I am really disappointed about the service that I have been getting from Game. I am also getting impatient with the attitude of Game Broadwalk Mall staff members.

What should I do now?

I will await your response.

Thank you Kind regards, Lebohang