Bad customer service and damaged goods!

I purchased Defy fridge on Monday the Monday the 15th of June. Was told by the sales lady that delivery would be Wednesday. I didn't hear from them and made a call. Was told Friday as the store has a new system which has nothing to do with me and how its managed. I called Friday and requested to speak to another sales person. I received a call on Saturday and was asked if I could perhaps arrange transport, bearing in mind that I paid for delivery. I said I would try but to no avail. I get a call on Tuesday 23 June without notice and told driver is at my gate. Now normal process is to let a customer know ahead of time as we work. I ask the delivery guy if he has help as he would need to carry up to one floor. I was told by the driver he would if I buy him a coldrink. What a nerve and what unprofessionalism! I unwrap the fridge to find that there is a dent on each side at the bottom!!! I cannot get hold of anyone at Mall of The South Game. I dial the call centre and they tried putting me through to the manager Zulu who told he would refund me my delivery fee. or give me a discount on another purchase. Firstly i would not recommend GAME at all and want a full refund so I can take my business elsewhere where I would receive actual customer service. I do not recommend GAME Mall of the South to anyone at all. I CALLED TODAY AND NOT ONE CALL KNOWING THE SEVERITY OF THE BAD SERVICE RECEIVED!