Bad Customer Service and been given the runround.

My father bought a fridge from Game, Stellenbosch, end of Dec 2017.

He has been having trouble with the fridge for months. The call centre and the store is giving him the run around. After weeks of calls, a technician came out for the job. He replaced a seal, but the Fridge was still not working correctly.

He even contacted the technician again, which said he cannot do anything further.

My dad phoned the contact centre again, and got told that they cannot assist as he didn't take out an extended warrentee. The product is less than 6 Months old!, an extended warrentee should not matter.

He then went back to the store today (22/05/2018) and after a back n fort they gave him another Job Nr. (did not reopen the old jobNr)

This is poor service from a big chain store, to be given the runaround in order to get a new product fixed. This is a new Fridge, he has been calling and going to the Stellenbosch store since March/April with his issue.

Passing the buck seems to be the order of the day.

I also tried to get hold of Game on their social Media Acc, but just got ignored. I asked if they could please assist us with regards to this issue.

How can one trust that a chain store will assist their customers to get a product fixed.