Bad Customer Service

I have been requesting help from Game Cresta for weeks now without any help. I made a purchase at the store and misplaced the receipt. I then contacted Game head/contact centre to enquire if i can be assisted with retrieving a copy of the invoice and was informed that possible all i need to do is visit the store where i made the purchase with my bank statement that shows the date of the transaction.

Well to my surprise when i went to game i was told that it’s not possible as they have since changed the regulations. Then i called the contact center again to lodge a complaint and a gentleman called Lifa assisted me and requested that i send him the bank statement via email and he will assist. I did that and guess what it has been a week since i sent the information and no response despite my follow email.

Game your customer service is pathetic i need the invoice for tax purposes and now i’m treated this way.