bad customer service

Good day. we bought a tv from Game paarl 1 year and 4 months ago.The tv broke after a year and 3 months ,no picture just sound. upon purchasing the tv the sales person never told us the manufacturing warranty is only 1 year,we were only informed about extended warranty. we are now liable to pay for the repairs out of our pockket. WHich I think is not fair ,one dont purchase a tv to only work for a year . what if the tv is repaieredred nd only work for a month after that? we took the tv in for repairs 1 month ago but we dont get any feedback ,everytime I must call the branch to find out whats happening. we were told its going be 3weeks for repairs ,butwe in the 4th week now.I even Spoke to the branch Manager Benny and he told me hell get back to me but he never did not.