IL
Itumeleng L
1 reviews | Active since May 2024
04 Feb 2025, 08:52
Bad customer service
I went to Game at Westgate mall on Sunday (02/1/2025) and queud for 25 minutes just to pay for 1 item... Coke....The qeues were long and when I asked the manager (Patrick Kgetleng) why there was only one cashier at the kiosk on a busy weekend, he felt offended by the question and started screaming at me and said "Go ask Head office why there's one person". Appalling behavior especially from a manager. Very unprofessional.
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Game's replyOfficial
06 Feb 2025, 11:25Hi Itumeleng, thanks for getting in touch. I deeply apologize for the inconvenience you've experienced with your recent shopping experience. It's certainly not the standard of service we aim to provide. Please know that we take your feedback seriously and we are committed to improving our service. Your concern has been escalated to our management team for them to address this issue internally. Thank you once again for bringing this to our attention. We are striving to ensure this does not happen again in the future.
Game's reply06 Feb 2025, 11:25
Official
Hi Itumeleng, thanks for getting in touch. I deeply apologize for the inconvenience you've experienced with your recent shopping experience. It's certainly not the standard of service we aim to provide. Please know that we take your feedback seriously and we are committed to improving our service. Your concern has been escalated to our management team for them to address this issue internally. Thank you once again for bringing this to our attention. We are striving to ensure this does not happen again in the future.