LM
Lerato M
1 reviews | Active since Nov 2019
23 Nov 2020, 14:29
Bad Customer Service
I took my TV to Game in Jabulani Mall in June 2020 for repair. I have been making numerous follow up calls with them since then. In September i was then told that the TV is back from HIsense and i should come and collect it. to my suprise when i got there, the TV was still not fixed. i was told it will be taken back to Hisense. to date i haven't received any feedback from them. i must always do follow ups with them, they promise to come back to me but i am not getting any joy.
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Lerato M's updateReviewer Update
24 Nov 2020, 11:07The service from Game is Appalling
i received a call from one of the employees and not a Manager. He only wanted to know what the complaint was about. Very unprofessional. He could not even advised on way forward. i advised the employee that i want the Manager to call me and even now i haven't received any call from him, am i being taken for granted?
I Must say i am disgusted by the service from Game. Are you guys willing to return my TV or not? i demand to be contacted by the Area Manager as the store manager said my query is not that important and he is busy with other queries.
should i not get any feedback by COB today, be informed that i am taking this further to the ombudsman for retail stores.
i received a call from one of the employees and not a Manager. He only wanted to know what the complaint was about. Very unprofessional. He could not even advised on way forward. i advised the employee that i want the Manager to call me and even now i haven't received any call from him, am i being taken for granted?
I Must say i am disgusted by the service from Game. Are you guys willing to return my TV or not? i demand to be contacted by the Area Manager as the store manager said my query is not that important and he is busy with other queries.
should i not get any feedback by COB today, be informed that i am taking this further to the ombudsman for retail stores.
LM
Lerato M's update24 Nov 2020, 11:07
Reviewer Update
The service from Game is Appalling
i received a call from one of the employees and not a Manager. He only wanted to know what the complaint was about. Very unprofessional. He could not even advised on way forward. i advised the employee that i want the Manager to call me and even now i haven't received any call from him, am i being taken for granted?
I Must say i am disgusted by the service from Game. Are you guys willing to return my TV or not? i demand to be contacted by the Area Manager as the store manager said my query is not that important and he is busy with other queries.
should i not get any feedback by COB today, be informed that i am taking this further to the ombudsman for retail stores.
i received a call from one of the employees and not a Manager. He only wanted to know what the complaint was about. Very unprofessional. He could not even advised on way forward. i advised the employee that i want the Manager to call me and even now i haven't received any call from him, am i being taken for granted?
I Must say i am disgusted by the service from Game. Are you guys willing to return my TV or not? i demand to be contacted by the Area Manager as the store manager said my query is not that important and he is busy with other queries.
should i not get any feedback by COB today, be informed that i am taking this further to the ombudsman for retail stores.