Bad customer service

<p>On the 20th May I purchased a Hisense cellphone @ Game store in Carnival Mall. So after some consideration of the product and reading the T&C of the purchase I decided to return the goods since according to my understanding its within the policy as read but to my suprise. I engaged a consultant lady who SD thy don't exchange phone. But the slip says if u HV changed yr mind thy will gladly refund but now its not the case. The Manager on duty by the name of Deon Dryer SD NCA is in support of their action. I feel mislead and violated as a consumer as now false Info on slip BT the store refuses to refund me. The phone still intact even all the gadgets that comes with phone still in its package. I want my money back don't want the phone.</p>