Bad Customer service

Hello Peter

My name is Siyasanga Budaza

I would like to lay a complain regarding of how unfairly I was mistreated by a Game employer by the name of Andria who was at customer service on Wednesday the 28th June 2023.

I bought a baby sitter online on 2 May 2023 and fetched it on Game store in Baywest, I then had a baby shower and I received the same baby sitter as a present that I have bought at Game store and I decided to return the one I bought because it has not been used and was still silled in the same packaging that I got it when I purchased it at Game Store in Greenacres Wednesday 28th June 2023.

The Cashier (Ms Andria) at customer service refused to take it back she said I should have returned the item within 14 days, I asked her to show me a policy written that is stating that because I did not see such on the invoice I received at my email after I purchased the item.

She then took the baby sitter to another employee they walked around with it for about 30 minutes I then called her (Andria) and asked her to call the store manager for me because I have been waiting for a long time without being told what is going on.

That is when she went to Mr Juan Pierrer Classen also a Game employee and I saw them opening the package that was silled at a far distance, the lady came back and told me they cannot take it back because the is something missing on the baby sitter while they were checking it, I then asked why did they checked and open the package without my presence and why is she telling me that they were gonna take it where as at first she told me about a 14 day policy.

I then left the item to the hands of Mr Classen and left the shop after an hour of waiting. I was very upset and that has caused my blood pressure to rise I am really not happy and I would like the matter to be taken serious and resolve it.

My contact details are as follows ‪***‬ email address ***

Thank you

S. Budaza