Bad customer service

I really don't know where to start but,I've always heard about how terrible of a customer service Game Highveld Mall in Witbank has,today I experienced it myself by just wanting a simple email address of the store.I was given the run around like a mad person from one manager to the next and to customer service,I don't want to talk about does two ladies the only thing they know is to talk to much...why are you guys paying does people if they can't assist customers?many people don't have jobs but yet,you have people sitting around and talking nonsense while there's customers in the store....I'm very angry and disappointed,I'll never ever sat foot in that store no wander many Game store's have closed down it's because of the workers.As a Manager myself I don't let customers walk out of the store unhappy,training is really needed and that store must just close down once and for All....!!!!!!!!cause it has unless staff