Bad Customer Service

I purchased an Acer Aspire Core i3 laptop on 1st of September 2022 for R5699.00 which was on "special" at Game Kenilworth Centre, the sales assistant Kasmiela Williams recommended the Acer Aspire Core i3 whilst I was looking at other makes of laptops so I opted on her recommendation and purchased the Acer Aspire, once purchased I started setting it up and it took forever to load and set up, it was so so slow and took forever, even starting up and shutting down the pc, it just hangs and freezes at times, with all the endless issues I encountered on 14 March 2023 I contacted the Kenilworth store and spoke with Jayce which I believe to be a manager in the electronics department and explained the problems I am experiencing with the laptop and with the pc's performance, I wanted either a replacement on another brand or a refund, he suggested first to book the PC in to be checked by their Tech department in Cape Town, I took it to the store on 15 March which Jayce assured me he will send it off immediately to be checked out, on Sunday I9 March I followed up with customer services at the Kenilworth store only to discover that my laptop was still at the store after 4 days and not yet sent to the Technical department? I am a retired pensioner and for the price I paid may be drop in the ocean to Game Stores but to me it is a lot of money spent on a laptop that is not functioning properly with no satisfaction or benefit coming out of the product I purchased whatsoever, I feel I have been ********** and I am very disappointed in the response by Game in handling my issues, their customer service is non existent and they have no compromise or care for a customer on after sales service what so ever, definitely not recommended!!!