BAD CUSTOMER SERVICE!!!!!

I am writing to express my concern regarding a laptop purchased from Game, which is still under warranty. We recently discovered a crack on the inside of the device. My daughter, who is 19 years old, uses the laptop for her work and has always handled it with great care. The location of the crack is unusual and suggests that it may be a manufacturing defect rather than accidental damage.

Despite the laptop being within its warranty period, I have not received any assistance to date. I initially emailed a manager with no response. I then contacted the store manager, who advised me to bring the laptop in for assessment. When I visited the store, I waited for more than half an hour and spoke to three different managers, only to be told to wait an additional twenty minutes. Unfortunately, I left without any resolution, feeling that my time had been wasted.

I am extremely disappointed with the level of customer service received at Game Somerset Mall. Given the brand's reputation, I expected a more efficient and customer-focused experience. I am still awaiting feedback and would appreciate prompt assistance in resolving this matter.

Thank you for your attention.