bad customer service

I was in game jabulani mall, I waited more than 30min in que for paying only one item, I asked to see a manager on duty the respond I got from one of the cashier theres no one in help desk and I go out from the que I go and look out for the manager while I went straight to help desk I found Pauline Ndlovu I ask her how do they operate cause the tills are empty the que is long she told me that the cashiers are in tea time, my <br> question how can 6 cashiers are on tea same time and she call Thembela Ndlovu the manager in duty I told him that can we please get a service her never answered me he was busy on the phone until I left the store, im so dissapointed with there service u stand in a long que for one item for such a long time it is not accetable