IK
Ishmael K
1 reviews | Active since Aug 2024
11 Nov 2024, 16:32
Bad customer service
Good afternoon Game Southgate want me to fix my tv because they sent me a call out fee of 650
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Replies (2)
Game's replyOfficial
12 Nov 2024, 15:27Hi Ishmael, thanks for getting in touch. I do apologize for the experience you encountered with Game Southgate. I will be reaching out shortly to discuss the incident.
Game's reply12 Nov 2024, 15:27
Official
Hi Ishmael, thanks for getting in touch. I do apologize for the experience you encountered with Game Southgate. I will be reaching out shortly to discuss the incident.
Game's replyOfficial
12 Nov 2024, 15:38Hi Ishmael, apologies for the confusion. I had a look through your query and it was advised that the damage does not fall under the warranty, as the issue was classified as '' customer negligence''. I understand this news has brought upon great dissatisfaction, however, you're more than welcome to inquire with the store for further assistance, but there will be fees charged. I do hope you get the assistance you need, and hope for a better shopping experience next time round.
Game's reply12 Nov 2024, 15:38
Official
Hi Ishmael, apologies for the confusion. I had a look through your query and it was advised that the damage does not fall under the warranty, as the issue was classified as '' customer negligence''. I understand this news has brought upon great dissatisfaction, however, you're more than welcome to inquire with the store for further assistance, but there will be fees charged. I do hope you get the assistance you need, and hope for a better shopping experience next time round.