Bad customer service

Went to Game Tyger valley on the 6th to buy a trampoline and slide for my daughter. Display of items in front off store. Had to go look for a staff member in sports to help. When I saw someone answer their phone I ask him if he could get someone to come help. His name is Jerome. Said he could help. He arrange for delevery after he phoned them. He also wanted me to make to separate payments because he had to go back to his department to get his book to write out the delevery. I made one payment and got everything. Delevery was for the 8th changed all my plans to now wait for delevery on Thursday. About 3 o'clock I phoned and the switchboard is very un professional to let you hang on for 4 min at the time and you have to ring back to get response. I asked numerous times to talk to the store manager which was lightly directed to a guy called Marco which did try to help to his ability. I also asked him to let the store manager phoned which also never happened. So the no service we get from the game stores is all they can do because there isn't any service and nobody cares. Why must I again change my schedule cause they are fast asleep?