BAD CUSTOMER SERVICE

This is my second complaint here and yet the problem persists. The problem relates to a debit order. I took out a credit facility card with Game Stores last year. The arrangement is that Game Stores would debit the monthly installments for the payment of the account. Almost every sixth day of the month I would receive text message indicating that no payment had been received. When this started last year in October/November 2014 I wrote an email to Game Stores Card and pointed out that according to my knowledge my personal bank account is never without funds. Furthermore no rejection of a debit order had been done by my bank. The response was a call from a consultant who made an undertaking to sort out the problem. She never did. The following again the following month the text message repeated again. I then called Game Stores and spoke to a consultant who indicated that in fact all my banking details had been captured correctly. This was contradiction to one text message that said due to my incorrect bank details the bank had rejected the debit order. Then in December 2014 following a complaint I made at Hello Pe