Bad Customer Service

Im highly disappointed at the service i received from Game Kenilworth Centre yesterday morning 18.07.2019. I went to the kiosk to buy cigarettes and TTO voucher but the was no one at the counter, I asked the security lady that was standing next to the count where is the till operator she said you can see its closed why ask me. I then asked to see manager or supervisor then a gentleman by the name of Eugene Van Wyk came and said the count will only open at 11 AM as they didn't have any staff member to open. I was so surprised as he is the supervisor he should know how to operate the kiosk tills. To me that meant the people at the counter are led by someone that doesn't know what they do.