Bad customer service

i bought 2 new ilife laptops at game in eerste river, when i got home i could not connect to word or excell after i bought a new windows 10. i took it back twice but they cud not help me,they said its fixed but when i got home it was still doing same thing. incredible solutions is working for game and was suppose to fix it but they could not neither,then guy at computer mania fixed it. then we could not use our hotspot to go on net. i was the customer but i had to run around and incredible solutions is supose to come to your house. They supose to be technicians but all they say its signal. So i went back to game and asked for a refund but they had to phone guy that cudnt help me really. Then the guy said to the game manager but that laptop is not compatible with any cellphone,so why lie to me and say its signal. So i feel sorry for people that bought games brand called ILIFE. People at game was just as slow. It was terrible.