ZN
Ziphozihle N

1 reviews | Active since Sept 2017

21 Jan 2019, 15:08

Bad customer Service

Thandokazi Lubaxa is the rudest cashier I have ever met, I got to the till and she was on her phone, looked at me while I was also looking at her waiting for her to call me but instead she went back to being busy on her phone until the supervisor said I should go to her, when I got to the till she started acting up talking about how she is not the only cashier there and how the supervisor lets other ‘colored’ cashiers talk to each other but she can’t, she continued making remarks and started shouting that she is tired, talking to the security lady in between. Surprisingly the supervisor was entertaining all of this, she was on her phone and the supervisor could see it, she was making all these remarks in front of the supervisor and supervisor kept laughing at her, the cashier than started swearing the supervisor for laughing in a jokey way saying “Voetsek jou ****” while the Supervisor continued to laugh. I was only there to pay for 2 cold rinks but that sale took about 5minutes because the cashier payed no attention to me and was talking to the supervisor and security lady. I am so disgusted as to how a person who is supposed to be the face of the business acts like that, and I feel very disrespected as a customer that I had to go through all of that, it is simply a sign of lack of care for customers and being plain rude. I really hope action is taken against Thandokazi’s behaviour who acted like she was in a shebeen but was at work

0
Replies (2)
Game
Game's reply21 Jan 2019, 15:30
Official

We acknowledge receipt of your complaint with reference 52712 and are most concerned to learn about the recent incident that took place in our store.  We sincerely apologize for the bad service that was rendered to you.  Our brand represents outstanding service, amongst other things, and we pride ourselves in that.  We have notified the relevant Senior Management who will contact you and take the necessary action.

 Rina Taute    
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: ***73 / Fax: *** 

E-Mail: *** 

Best regards,

Game
Game's reply22 Jan 2019, 12:59
Official
We confirm that Management contacted you to apologise.

The necessary disciplinary action will take place and we will also re-train the cashier.  We trust that your next visit to the store will be more enjoyable.

 Rina Taute    
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: ***73 / Fax: *** 

E-Mail: *** 

Best regards,