Bad customer service

I write this concern with my deepest regret to shop at Game store at Jabulani Mall in Soweto.It took me more than 5 hour to buy a Hisence TV set at the store.I came with my wife and kids in the store whilest only one person was helping by the name of Prince and to my disapointment he was shielding one of his colleagues whom disapeared during working hours.As I had to wait for a call to be made to TV licence, my kids were pressed which I had to take them to the toilet.Prior to coming back same Prince who is shielding his colleague , had lost my copy of drivers license which showed me he never confirmed my TV license status as promised and by that time 2 hours had already passed and some people who came after me were assisted.I went to the manager or supervisor Mr Sekoti who assured me that I would be helped but to my surprise it took another hour and half before I could be assisted.I then went out with my kids to the car then came back with the sweets I bought that at game back to the store unaware they were not finnished.I got to the same appliances counter where supposingly I would find everything sorted but to my disapointment nothing was done.I just wanted to do some other things whislt they were procastinating .I took my wife and kids again to go pay accounts at the door I was stopped by the security accusing my kids stole the sweets.I then spoke to that Sekoto guy to go fetch the receipt ,told him my disapointment and now accusation then no television set on my grasp.I quickly went to the car for the receipt and and produced it then went again to the counter,guess what happened still my tv license was not confirmed.People started to feel sorry for me and the way I was mistreated because of the tv set on special.It took me more than 5 hours to spend around R6000.00 for that kind of service.Please be warned how black people treat one another. not racial but honest truth.I hope I won't set foot there for my TV sets.