Hellopeter
Share Your Experience
pP
patrick P

1 reviews | Active since May 2017

22 May 2018, 10:55

Bad customer service

The Game/RCS I just experienced one of the worst customer service from the call centre of this company. I have an account that I settled and ask that it must be closed. I settled the account in March 2018. I spoke to one of the call centre agents back then in March who confirmed that the account will be closed in 30 days time. To my surprise I got an SMS today stating that my account is now in arrears and I need to pay urgently. When I called to find out why the account was not closed, I am now being send from pillar to post without getting an help whatsoever. I now told to again pay the outstanding amount which is due to someone not doing his/her job. Someone help me please, this companies are reaping us.

0
Replies (3)
Game
Game's reply22 May 2018, 12:13
Official

We acknowledge receipt of your complaint with reference ***7 and apologise for any inconvenience caused.

We referred the matter to RCS, the Credit Provider, who will contact you out of this forum to discuss this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

pP
patrick P's update22 May 2018, 12:24
Reviewer Update
How long will that take, I need this matter to be sorted ASAP.
pP
patrick P's update11 Jun 2019, 12:57
Reviewer Update
App**** for credit with one of the banks. My application declined due over due balance on RCS account. I thought this has been cleared on my name since last conversation I had with RCS. I settled my account with RCS back in March 2018. On May 2018 I lay a complaint here and was promised that they will clear the account on credit beareau, but it is over 12 months now and nothing has happened. I need help with. The service from RCS is not up to any standard. Its pathethic to say the least. I need urgent help, RCS is not helping me.