BAD CUSTOMER SERVICE

Today I went to Brooklyn Mall Game Store to buy a Flylead F-Type 5m connector cable. It happened that my colleague and I approached, and greeted Solly Msiza [Hi Tech department] and a lady called Refilwe who works for RCS [Credit Desk] with our respective languages, thus Tshivenda and Xitsonga and they blatantly ignored us.

I then greeted them again, they still kept quiet but this time Solly looking at us; Refilwe still looking at her computer screen. I questioned their behaviour and asked them why they kept quiet as we needed their help, and also advised them that Xitsonga and Tshivenda are common languages here in South Africa with which their respective greetings are known.

"Only English is a universal language; you cannot greet us in those languages and expect us to respond to you", Solly said. I then told him that he should have just greeted in his language or English and thereafter tell us that he could not understand our languages.

There store Manager Elias Mashego attended to the matter, apologized and assured us that he would deal with this. My colleague and I are very appalled.