MM
Mosa M
1 reviews | Active since Mar 2015
02 May 2018, 22:37
Bad customer service
I went to Game Mall @ Carnival to buy a laundry basket, there was no price on the item I then went to the info centre where I was met with rudeness of a lady who kept telling me to stand in the long queue just to check the price. I asked her if there was no other way to check the price without waiting in the long till queue she kept saying go to the tills with rudeness. Does Game not have any other way to check prices. Thanks to Portia for redeeming the situation with her helpfulness and going the extra mile to assist me
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Game's replyOfficial
03 May 2018, 07:44We acknowledge receipt of your complaint with reference ***5 and apologise for your inconvenience in this matter.
There is no excuse for poor service and this matter will be addressed with all team to ensure that this does not happen again. Senior Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply03 May 2018, 07:44
Official
We acknowledge receipt of your complaint with reference ***5 and apologise for your inconvenience in this matter.
There is no excuse for poor service and this matter will be addressed with all team to ensure that this does not happen again. Senior Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,