Bad customer service!

I wanted to purchase a tv which Game had on special. However, i needed to apply for a game card to purchase the tv to allow me to certain discounts. I had spoken to Lloyd from the Cityview branch and asked if its possible to get the price of the tv even after the end date as i wanted to apply for a game card. He said it will be. I then made an application in the same store with the people who walk around the store asking if they can assist you in opening an account. I then took their help and app**** for a game card. I also submitted all of my information needed, however there was an in issue in that they could not view my documents properly so i had resubmit the next day. I am still awaiting the approval of the Game card, however, i've been told that my application is on the last level of it being approved or denied. I then called Lloyd to advise i still await the Game card and if i can get the same deal. He said he will speak to the manager. I received a call from praveen and he advised as i did not make the game card application in store, they cannot give me the deal! Uumm, i made the application in your store but he says its an online application. If i'm standing in your store and making the application for a game card, am i supposed to know there is a difference in how one applies for a game card, that there is in-store and online? You are refusing a sale based on that? Is a customer so unimportant that how one applies for a game card is a deciding factor? Absolutely shocking customer service and total disrespect to a customer. A blunt no is all you get and cold i can't help you! One thing i can tell you, if i go to Makro after a deal is done, they will help the customer, but clearly Game gives a damn about their customers. I will be cancelling this Game card after all the hassles i've had, why would i want to give my hard earned money to a concern that has total disregard for their customers and can't go the extra mile for them!