Bad customer service

Customer Order Number: BMQ322643 On the 27th Nov 2017, I made a quotation for Wooden Blind at Game Store at Mimosa Mall in Bloemfontein, I was assisted by Bongani. I then paid the deposit of R 2210.

On the 04 De 2017 I received an sms from Game Stores Decorland Bloemfontein Mimosa stating as follows: "Thank you for shopping at DECORLAND BLOEMFONTEIN MIMOSA. Note that your order is being dispatched and will be ready for collection within 3-5 days from (04-12-2017) depending on scheduled deliveries DBN (1-2), JHB (2-3), CPT (3-5). We will also notify you when your order is ready for collection via SMS and/or email" Unfortunately I never hear from them even since then.

I then took it upon myself to phone Game Stores Bloemfontein Mimosa Mall on the 12-12-2017, I was referred to Game Stores Fleurdal in Bloemfontein, and I was told my blinds have been delivered and I have to go get them myself, but I couldn't understand why didn't they phone me once they were delivered, and they couldn't give me a clear answer.

I had to state my reasons for going to Mimosa in he first place, it was convenient and going to Fleurdal was going to be costly for me transport wise. I then asked for my money back, but I was told to phone the supervisor because they themselves cannot make that call, I then proposed that they transferre me to the Supervisor seeing that I was already on the phone with them, the lady refused and said rather I phone after 5 five because the Supervisor in question was busy at the time. I told the lady to give my number to the Supervivr so he can return my call. To my surprised they still refused and I have not heard fro game ever since then.

I would like to get my money back because I did not get a good service at all from this store.