IR
Innocentia R

1 reviews | Active since May 2015

19 May 2015, 17:41

Bad Customer Service

A very bad service I received at Game Centurion Mall. I bought a washing machine in April which was meant to be delivered at the store on the 18th of May and we were meant to be contacted on arrival. We were not contacted on the day they said it will be available, we went to the store to go find out why have we not be contacted. Only to the told by the salesman (Edwin Ndou) who sold the machine to us that it has been sold to someone else. We paid for something that was sold to someone else and was told the the machine is out of stock! I am very disappointed with the kind of service they give to their customers. They are very *********** and unprofessional. They give the worst service ever!

0
Replies (1)
Game
Game's reply20 May 2015, 16:10
Official
Hello IRantshane,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

We confirm that you will be refunded so that you can buy a different model. We look forward having you in the store at your convenience.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73